At Advent Center, we act as a mediator between you and the sellers of the products you purchase through our platform. While we want you to be satisfied with your shopping experience, please be aware that the return policies are determined by the individual sellers on our site. Here are the key points regarding returns:
1. Seller-Specific Return Policies:
Each seller on our platform has their own return policy, which is clearly stated on their product listings. We recommend reviewing these policies before making a purchase.
If you wish to initiate a return, please refer to the seller’s specific return instructions provided in their policy.
2. Initiating a Return:
To initiate a return, please contact the seller directly using the contact information provided on their storefront or within your order confirmation email.
Display your order number and details of the item you wish to return to the seller.
3. Return Shipping:
Return shipping costs may vary depending on the seller’s policy. Please consult the seller for details on whether return shipping will be covered or if you will be responsible for the cost.
4. Refund Process:
Once the seller receives your returned item and approves the return based on their policy, they will process your refund according to their guidelines.
Refund times may vary depending on the seller’s processing timelines.
5. Exchanges:
If you wish to exchange an item, this must also be arranged directly with the seller. Please refer to their return policy for details on how to proceed with an exchange.
6. Additional Information:
If you have any problems in contacting the seller or need assistance, feel free to reach out to our customer support team at zeshut.io@gmail.com. While we cannot process returns directly, we are here to help facilitate communication.
Thank you for choosing Advent Center. We value your business and appreciate your understanding of our role as a mediator between customers and sellers.