At Advent Center, we act as a mediator between you and the sellers of the products you purchase through our platform. Shipping and delivery terms are determined by the individual sellers on our site.
1. Seller-Specific Shipping Policies
Each seller on our platform has their own shipping policy, which is clearly stated on their product listings. Individual sellers determine shipping policies, times, and fees.
2. Order Processing & Shipping Confirmation
Order confirmations include tracking details when available. Processing times and carriers vary by seller; you'll receive a confirmation email with tracking (where provided) after shipment.
3. Shipping Costs
Shipping costs are displayed at checkout and are set by each seller.
4. Delivery Times
Delivery timeframes are estimates only and not guaranteed.
5. International Shipping & Customs
International buyers are responsible for any customs or import duties unless the seller specifies otherwise.
6. Lost or Damaged Packages
For damaged or lost packages, please contact the seller directly using the contact information provided in your order confirmation email, including your order number and details of the issue.
7. Address Changes
Address changes must occur before shipment. Contact the seller immediately if you need to update shipping information; changes may be impossible after the order has shipped.
8. Additional Information
If you need help reaching a seller, our customer support is available at [email protected] to facilitate communication. Support hours: Mo–Fr 09:00–17:00.